Definitions

In these terms and conditions of sales terms means 'Terms and Conditions of Sale' and 'goods' means goods and/or services.

Payment and Price

All prices are in £ sterling and are inclusive of VAT at the current rate unless otherwise stated. We reserve the right to change any advertised price before you place an order. Payments can be made by any major credit/debit card via our secure server, by e-mail, fax, telephone or post. Payments made on-line using our secure server are backed by our secure shopping guarantee.

Please note that all prices on gillmans.co.uk are for on-line purchases only and may not be matched at Gillman's retail store.

Prices are subject to change without notice.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If owing to non-availability of the goods, you will be offered an alternative or given a full refund at your request.

We at Gillmans Appliance Specialists undertake that within 12 months of the date of purchase if your new appliance or any part thereof is proven to be defective by reason only of faulty workmanship or materials we will at our option repair or replace the same free of charge for labour, materials or carriage on condition that:

- the appliance has been correctly installed and used on the electricity supply stated on the rating plate.

- the appliance has been used for normal domestic purposes only unless sold and invoiced as a commercial product in accordance with the manufacturer's instructions.

- the appliance has not been serviced, maintained, repaired, taken apart or tampered with by persons not authorised by Gillmans Appliance Specialists or the manufacturer.

- all service work under this guarantee must be undertaken by the manufacturer's service representative or our authorised agent.

- the guarantee is in addition to your statutory and other legal rights.

- Manufacturer's home visits, under guarantee, are made between 8.30 a.m. and 5.30 p.m. Monday to Friday. Visits may be available outside these hours in which case a small charge will be made.

Online and Phone Ordering Returns Policy
Unopened goods
Gillmans will exchange or refund your purchase up to 28 days following the day of delivery, the item must be returned unopened and in its original packaging, complete with any free gifts or accessories provided

Distance Selling Regulations
If you open the goods to inspect them, you can cancel your purchase up to 7 working days following the day of delivery ("Working days" means all days other than Saturday, Sunday and Public Holidays)
If cancelling your purchase under the Distance Selling Regulations, your product must be complete and in 'as new' condition. If you have opened the box to examine the product you must have done so without damaging or marking the product. The product must not have been used or installed or run through any set up mode. It should be returned where possible in the original box and packaging, along with any accessories you received with it. Any free gifts received with the product must also be returned.

To cancel your purchase
You must notify Gillmans either in writing or by email of your intent to cancel. Your item must be returned to the Gillmans showroom along with your receipt and bringing the card you paid with then we can credit it ( Gillmans are unable to credit any card other than the one the original order was placed on)
If you follow the above, Gillmans will issue you with a full refund for the cost of the product and any delivery charge paid. However we reserve the right to retain any charge paid for services which have already begun or been completed e.g. installation or uplift of an old unit. Refunds take 3-5 workings days to be credited to your card.
Whilst you are in possession of the goods you must take reasonable care of them and not use them
Should you wish for Gillmans to collect your item you may incur a collection charge
We cannot cancel your purchase when:
You have chosen the Reserve and Collection option on our website
You return the product to the showroom without proof of purchase
Or if the item was a special order to your specification
For returns of items purchased in the showroom please refer to our in store returns procedure.

Delivery Charges

All purchases of £150 or over will be delivered free of charge to Gloucestershire residents with a GL postcode.

Purchase deliveries outside of Gloucestershire :

Please email, telephone or fax for a separate quotation for delivery.

Delivery Times (Gloucestershire UK only)

Same day/next day on `in stock` items.

Returned Goods

Major domestic appliances/special orders
We reserve the right to levy a handling/ restocking charge on stock items of 20% and special order items of 30%.

Claims

No liability for any claim for:

(a) Damage in transit will be accepted unless we are notified within 48 hours from delivery.

(b) Non-delivery will be accepted unless we are notified within 10 working days from the expected delivery date.

(c) Shortages and incorrect goods supplied will be accepted unless we are notified within 48 hours from delivery.

Gillman's is the trading name of John Gillman & Sons (Electrical) Ltd.

Registered Head Office for John Gillman & Sons (Electrical) Ltd.

Mercia Road, St. Oswalds, Gloucester. GL1 2SG

Registered in the UK number 1670406.

WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT GILLMAN’S REGISTRATION NUMBER WEE/JG0060TU When we deliver your new large product (e.g. Fridge or Washing Machine) our home delivery team will, if requested, remove your old equivalent appliance for a collection/uplift charge of £5 per unit for wet (washing machines etc.) or hot (cookers etc.) and £15 per unit for refrigeration items. For smaller items that you purchase from us you can return your old item, like for like, to us for free recycling within 28 days of purchase of your new one....more here

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