Definitions

In these terms and conditions of sales terms means 'Terms and Conditions of Sale' and 'goods' means goods and/or services.

Payment and Price

All prices are in £ sterling and are inclusive of VAT at the current rate (17.5%) unless otherwise stated. We reserve the right to change any advertised price before you place an order. Payments can be made by any major credit/debit card via our secure server, by e-mail, fax, telephone or post. Payments made on-line using our secure server are backed by our secure shopping guarantee.

Please note that all prices on gillmans.co.uk are for on-line purchases only and may not be matched at Gillman's retail store.

Prices are subject to change without notice.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If owing to non-availability of the goods, you will be offered an alternative or given a full refund at your request.

We at Gillmans Appliance Specialists undertake that within 12 months of the date of purchase if your new appliance or any part thereof is proven to be defective by reason only of faulty workmanship or materials we will at our option repair or replace the same free of charge for labour, materials or carriage on condition that:

- the appliance has been correctly installed and used on the electricity supply stated on the rating plate.

- the appliance has been used for normal domestic purposes only unless sold and invoiced as a commercial product in accordance with the manufacturer's instructions.

- the appliance has not been serviced, maintained, repaired, taken apart or tampered with by persons not authorised by Gillmans Appliance Specialists or the manufacturer.

- all service work under this guarantee must be undertaken by the manufacturer's service representative or our authorised agent.

- the guarantee is in addition to your statutory and other legal rights.

- Manufacturer's home visits, under guarantee, are made between 8.30 a.m. and 5.30 p.m. Monday to Friday. Visits may be available outside these hours in which case a small charge will be made.

Delivery Charges

All purchases of £100 sterling or over are delivered free of charge throughout the county of Gloucestershire (UK).

Purchase deliveries outside of Gloucestershire

Please email, telephone or fax for a separate quotation for delivery.

Delivery Times (Gloucestershire UK only)

Same day/next day on `in stock` items.

Returned Goods

Major domestic appliances/special orders
We reserve the right to levy a handling charge on such returned goods at 15% of the invoice price to cover restocking and administration charges.

Claims

No liability for any claim for:

(a) Damage in transit will be accepted unless we are notified within 48 hours from delivery.

(b) Non-delivery will be accepted unless we are notified within 10 working days from the expected delivery date.

(c) Shortages and incorrect goods supplied will be accepted unless we are notified within 48 hours from delivery.

Registered Head Office for John Gillman & Sons (Electrical) Ltd.

Mercia Road, St. Oswalds, Gloucester. GL1 2SG

Registered in the UK number 1670406.

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