After Sales Care
We Are Different!
You buy it from us.
We will deliver it to you (if you want us to).
We can install it.
We can dispose of you old appliance
When you appliance develops a fault - we'll fix it - if possible
Under warranty, if we can't fix it, we can replace it.
Out of warranty, if we can't fix it, you get a discount on a replacement.
We want you to be happy with your appliance and, eventually, when you need it replacing, we want you to return to us to buy the next one. This is how we have managed to grow for over 45 years. Through customer recommendations and high quality efficient service.
Why are we different?
Most retailers refer you back to the manufacturer if your appliance develops a fault. For most of the appliances we sell, we do not!
How are we different?
If you develop an issue with your appliance you phone us. We have a service department that is contracted to repair most of the appliances we sell. Our call centre is at our Gloucester HQ. We average under 1 minute for answering incoming calls. Our call centre team do not try to sell you an extended warranty. Our engineers are friendly and reliable. We are focused on a quick repair that will last. And in the event that you have purchased an appliance we don't service, we will log the call for you with the manufacturer.
We Focus on You!
As a customer, you are very important to us. We are customers ourselves and we all hate poor service. For over 45 years we have focused on you. We try to provide the best customer experience possible because we know that your journey is only just starting when you make your purchase.