Delivery & Collection
Delivery - We deliver most of our large appliances such as washing machines and frige freezers ourselves using our own delivery vans and employees. Most of our vans are manned by a single driver and we will deliver to a ground floor property with less than 4 steps and easy access. These items are delivered free of charge unless the order value is less than £150, in these cases a £15 delivery surcharge is applied in the checkout. The map below shows the postcodes where we can deliver these items. If you live outside of this area your item will be delivered within 3-5 days for a charge of £40 which is applied in the checkout.
Same Day Delivery- We offer a same day delivery option for £15, this is available to all GL, HR8 and HR9 postcode regions only. Same day delivery can be selected in the checkout process before 2pm only. Installation services can not be completed on same day deliveries.
For smaller appliances like Hobs, Kettles & Vacuum Cleaners, please see the section below called "Small Appliances".
Installation - We can install most freestanding appliances (those not enclosed with-in cupboards- Integrated) for a small charge. We also offer installation service on built in single ovens & in column double ovens. These installations are performed on a like for like basis to suitable existing adjacent services. Electrics, plumbing, pipework, kitchen cabinets and kick-boards cannot be altered within this charge. Installation of your appliances (where available) can be selected on the shopping cart page in the additional services section. Please see our installations and removal page for charges and a full list of appliances where we can offer installation.
Reycyling - We can recycle your old appliance for £20. We have a carrier licence for the transportation of old appliances for recycling. Our licence number is: WEE/JG0060TU. This can also be selected in the shopping cart page under additional services.
Upgrade Your Delivery to Include a Second Person
We offer this service on all large appliance delivered by our logistics team. This service cost £30 per delivery. We strongly recommend this service for larger items such as Range Cookers and Large Fridge Freezers such as American Style units, where you wish for this item to be delivered inside your property.
Other reasons for selecting this service include:
Your property has more than 4 steps.
Difficult access within your property such as tight turns or narrow passageways.
You live in a block of flats and there is no lift available to access the floor that you live on.
You have a loose gravel drive where an appliance may become instable during transportation.
Please be aware we have not seen your property, we do not know the layout or the design of the location that you wish us to deliver to. If you are unsure whether you require a 2 man delivery you may speak to one of our logistics team by calling 01452 528776 option 3.
We cannot allow you to help with the delivery due to health and safety and manual handling insurance
If our driver deems the delivery location not to be satisfactory or that your property contains a risk, we can either leave the item at the curb side for you to locate yourself, or we can return with 2 men once our failed /re-delivery charge has been paid. Please see our terms and conditions page for more information on re-delivery and cancellation charges.
Our small appliances are delivered via courier. This includes hobs, kettles, vacuums etc. Once your order has been received, we will dispatch your item to be delivered on the day you have selected. If there is a problem with your chosen delivery date, either due to stock location or remote delivery location, we will notify you via E-mail. Once dispatched our courier company will E-mail you to acknowledge receipt of your item and as long as you have provided a mobile phone number, you will receive a text message on the day of delivery with a 2 hour time slot for the arrival of your purchase. Most items are delivered the next working day.
We also offer a click and collect option. All you need to do is reserve your item online, and within 30 minutes your item will be available to collect from our Gloucester showroom. To collect your item, proceed to our store to collect your receipt and the sales staff will assist you on where to collect your item.